The ethical considerations surrounding chatbots extend well beyond simple functionality, touching on nuanced areas of trust, societal impact, and moral responsibility. Chatbots frequently handle sensitive user data, such as personal information, financial details, or health records. This raises significant privacy and data security concerns. Developers must ensure that data collection adheres to stringent standards, such as those outlined in the General Data Protection Regulation (GDPR) or other privacy regulations. Any misuse, such as sharing data with third parties without consent, undermines user trust and poses legal and ethical dilemmas. The importance of encryption, secure servers, and transparent data handling policies cannot be overstated in mitigating these risks. Here the authors discuss some ethical aspects such as bias in chatbot algorithms, transparency, accountability, and emotional impact.
https://www.igi-global.com/chapter/the-ethical-aspects-of-chatbots-and-beyond/371646
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